We love being asked questions.

Absolutely - reach out to us and we’ll be in touch to organise a demo. You can also email us at hello@myark.io.

MyArk’s AI uses a hybrid approach that minimises the likelihood of AI haullicinations. After MyArk has seen a document type once, our AI creates a repeatable pattern that can be used to extract the data in a fraction of the time with guaranteed accuracy.

Our approach is different from the template-based approaches used by many document reading technologies, which would break frequently if the format of the document changes.

Our approach is different from large language models, where minor changes in a document can cause entirely different results and data might be made up entirely because of hallucinations.

The library of documents MyArk can read is constantly growing. For the document types in our library we provide 99% accuracy with just a few seconds of processing. If you need guaranteed accuracy levels for document types we might not have encountered before, then speak to us about human in the loop options that can achieve 99% accuracy even if we’ve never seen one like it.

MyArk’s APIs allow you to integrate MyArk’s products into your existing systems, for example:

• MyArk Data Wizard allows you to capture data from documents on your own website or onboarding portal. It includes a web SDK that can be used to scan documents accurately with a mobile phone camera, and APIs that allow you to receive the data extracted and the document as a PDF file.
• MyArk Data Link allows you to connect your existing systems (e.g. CRM, onboarding platform, or mortgage packaging) with the MyArk app (MyArk Retain). This allows customers to share data with you in just one tap and for you to provide them with documents without the need for your own customer portal.

Our APIs are all served securely and follow REST principles. We can provide detailed documentation, validation schemas, and hypermedia so your systems work reliably with MyArk and benefit from upgrades we make automatically.

MyArk Realtime Customer is an add-on available to MyArk Affordabilty customers. It provides you with regular updates on your customers’ affordability, meaning you can respond quickly such as when new products become available or are withdrawn.

It updates every day using information from customers’ accounts via open banking. Without MyArk Realtime Customer you’ll get a snapshot in time of a customer’s income and affordability, which will quickly become out of date so if you have an on-going relationship with the customer, we strongly recommend using MyArk Realtime Customer.

MyArk Affordability provides you with an accurate assessment of your customers’ income and outgoings. It does this by allowing your customers to connect to their current accounts and credit cards using open banking, allowing our proprietary algorithm to identify patterns in regular spending and to categorise outgoings.

Our web SDK components allow customers to add additional information that might not be included in their bank transactions by scanning documents or entering manually, and provides hints as to what should be included.

MyArk Affordability is a faster and more accurate approach to obtain affordability data. If you combine MyArk Affordability with MyArk Data Wizard you can collect all of the data and evidence you need at the same time, for example we can capture a payslip scan then verify the income using bank transactions.

You’ll receive a detailed report that categorises their income and outgoings, which can be used to assess mortgage eligibility and can be used to disaggregate property-specific spending such as for mortgage porting.

MyArk Data Wizard allows you to prepopulate forms or capture data from your users with ease. MyArk Data Wizard allows data to be extracted from documents supplied in many different ways, including:

• Mobile phone scans, where our web SDK can automatically identify the edges of documents and guide users through the process of creating a high quality blur-free scan and provide you with multi-page searchable PDF files.
• Email forwarding, where our system can quickly find and extract data from both the email and its attachments and provide real-time updates to the user as data is extracted.
• Drag and drop, where information is extracted from image or PDF files, to provide a fast and familiar approach for desktop and tablet users.
• MyArk Data Wallet, where users can share the information held in the MyArk mobile app with you using just one tap. The MyArk app combines all of our technologies and data sources including email accounts and banking to ensure data is always fresh.

It’s provided as web components you can customise and embed in your own website using our SDK, such as for document scanning, and APIs that transfer the data to you securely in a structured and standardised data format using MyArk’s public-private data graph models.

MyArk Retain allows you to maintain a long-term relationship with your customers. When combined with MyArk Data Link, it connects your business and systems with MyArk’s native mobile app, allowing you to transfer all relevant data and documents both to and from your customers at the right time.

MyArk Retain uses multiple data sources to ensure data is never stale, including automatic discovery of information from emails, open banking for UK banks, open finance for pensions and investments, mobile phone scans for physical documents, and sharing with family and household that means you see the whole picture.

MyArk’s mobile app use the data to support your customers throughout life to optimise their financial health with personalised insights and guidance. When the time comes for renewal, our notifications and one-tap data sharing makes renewing easy and dramatically increases the likelihood that you’ll retain customers.

Yes - for every tied customer using MyArk Retain you’ll also have access to MyArk Data Link for those users. This allows you to integrate MyArk Retain with your existing systems.

MyArk Data Link is a set of APIs that provide a two-way link between your organisation and the data held by customers. For example, it allows you to:

• Set up the MyArk app with customer data before they’ve even signed in, by adding documents and details such as insurance and mortgages.
• Receive regular updates when a customer’s circumstances change, through our consent-driven sharing.
• Allow customers to own and hold their own data, minimising the risk to you, but making it easy for them to share data with you again when it’s necessary such as at renewal time.

We can work with you to make sure MyArk can read any type of document. We’re able to process some types of documents faster and more accurately than others though, for example structured and semi-structured documents including tax documents (e.g. UK HMRC P800 or P45), mortgage illustrations (which is semi-structured because of the European Standardised Information Sheet requirements), and energy statements.

MyArk’s AI already reads many types of document in just a few seconds with up to 99% accuracy, including the majority of these documents issued in the UK:

• Energy statements (gas and electric)
• Phone line and broadband bills
• Water and sewerage bills and statements
• Council tax bills
• Mortgage illustrations
• Mortgage statements
• Identity documents (passports and driving licences)
• Rental agreements
• Deposit protection certificates

For documents that are less standardised such as contracts, MyArk’s advanced language models can be used to identify and capture data. Talk to us to find out more.